At IN SOFT ASSIST, transparency and customer satisfaction are our priorities. As an independent authorized reseller of antivirus software, we are committed to delivering high-quality products and providing detailed, clear policies to guide your experience. Please review our refund and return policy carefully, designed to ensure fairness and compliance with industry standards and Google Ads policies.
Unactivated Products: Refund requests are accepted within seven (7) days of purchase, provided the license key has not been activated or downloaded. This ensures customers have sufficient time to evaluate their purchase without jeopardizing product integrity.
Defective or Damaged Products: In the rare event of a defective or damaged license key, or if you experience issues during the download process, we will issue a refund upon verification of the issue. Customers must report the problem immediately and provide evidence (e.g., error screenshots or confirmation emails).
Physical Products: If you opted for delivery of physical products and receive a damaged item, you may request a replacement or refund within the stipulated timeframe.
Activated Products: Once the license key has been activated and the software downloaded, the product becomes non-refundable. This policy ensures compliance with software licensing agreements and maintains fairness for all customers.
Download Completed Products: If the software has been successfully downloaded, refunds cannot be issued except in cases of product defects or damage during the download process.
To initiate a refund, customers must:
Contact our support team at support@insoftassist.com or call +1 (855) 744-9785 within the eligible timeframe.
Provide proof of purchase and details of the issue (e.g., product ID, order confirmation email, screenshots).
Allow up to five (5) business days for verification and resolution of the claim.
Refunds will be issued via the original payment method.
Customers are required to ensure accurate email addresses and delivery information during checkout to prevent errors.
Refund requests must align strictly with the conditions mentioned above. Claims outside the eligibility criteria cannot be processed.
Ensure the purchased software is used in accordance with the respective antivirus vendor’s licensing terms. Misuse or violation of these terms voids eligibility for refunds.
IN SOFT ASSIST does not own the trademarks, logos, or brand names of the products sold. These remain the property of their respective holders and are mentioned solely to provide clear product information.
Our policies are designed to comply with Google Ads guidelines, ensuring no misleading claims are made. All descriptions of our services are accurate and transparent.
For any concerns regarding refunds, returns, or support, please reach out to us:
Email: support@insoftassist.com
Phone: +1 (855) 744-9785
Website:https://www.insoftassist.com/
Customer Service: Available to assist with all queries.
At IN SOFT ASSIST, we value honesty and transparency to build trust with our customers. This refund and return policy is clearly defined to prevent confusion or misinterpretation. Every effort is made to ensure compliance with SEO best practices, Google Ads policies, and applicable industry regulations. If you have any questions or concerns, please do not hesitate to contact our team for assistance.