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Payment Policy

Payment Policy

At IN SOFT ASSIST, we ensure a transparent, clear, and user-friendly payment process to provide a seamless shopping experience. Our Payment Policy is designed to offer flexibility while safeguarding your transactions with reliable and secure payment options. The following outlines the specifics of how payments are handled for all purchases made through our platform.

1. Payment Methods

We offer a variety of payment options to accommodate our customers' preferences and ensure ease of transaction:

  • Online Payments: Customers can pay using credit/debit cards and other widely recognized and trusted online payment platforms. All online payments are processed securely to protect personal and financial information.

  • Cash on Delivery (COD): Available exclusively for physical products delivered to the address provided during checkout.

2. Payment Security

We prioritize the safety and security of every transaction:

  • Encryption: All online transactions are conducted over encrypted networks to protect sensitive information and prevent unauthorized access.

  • Secure Payment Gateways: Payments are facilitated through secure and trusted gateways that comply with industry security standards.

  • Fraud Prevention: Measures are in place to detect and prevent fraudulent transactions, ensuring a safe shopping environment for all customers.

3. Payment Confirmation

Once a payment is successfully processed:

  • A confirmation email will be sent to the customer’s registered email address, including the order details, payment receipt, and estimated delivery timeline.

  • For online payments, the order processing will begin immediately after confirmation.

  • For COD purchases, payment will be collected upon delivery of the physical product.

4. Currency and Pricing

  • All transactions are processed in the currency displayed on our website. Prices are final and inclusive of any applicable taxes.

  • No hidden charges are applied. Customers will only be billed for the amount displayed during checkout.

5. Refunds and Adjustments

For details on eligible refunds and returns, please refer to our Refund & Return Policy. Key highlights:

  • Refund claims are processed within seven (7) days for products that meet the eligibility criteria (e.g., unused and unactivated license keys).

  • Refunds for defective or damaged license keys will be issued after verification.

6. Customer Responsibilities

To ensure a smooth payment process, customers must:

  • Provide accurate billing and delivery information.

  • Double-check the payment details before completing the transaction.

  • Retain payment confirmation emails and receipts for reference in case of any inquiries or claims.

7. Support for Payment Issues

If you encounter any payment-related issues, our dedicated customer support team is available to assist:

  • Email: support@insoftassist.com

  • Phone: +1 (855) 744-9785

  • Our team will investigate and resolve your concerns promptly, ensuring customer satisfaction.

8. Changes to the Payment Policy

This Payment Policy may be updated periodically to reflect changes in business operations or legal requirements. Customers are encouraged to review this page to stay informed about the latest policies.

Contact Information

For any further questions or concerns about this Payment Policy, please contact us:

  • Company Name: IN SOFT ASSIST

  • Address: 6215 59th Avenue Ct W, University Place, WA 98467

  • Email: support@insoftassist.com

  • Phone: +1 (855) 744-9785

At IN SOFT ASSIST, we aim to make the payment process straightforward and hassle-free. This policy underscores our commitment to transparency, integrity, and customer satisfaction. Please let us know if you need further clarification or assistance!

Note: IN SOFT ASSIST, an independent e-commerce retailer of antivirus software such as Norton, McAfee, Webroot, ESET, Bitdefender, Malwarebytes, AVG, and Avast, ensures full transparency in its operations. IN SOFT ASSIST ensures complete transparency by providing clear details about its services, including flexible payment options such as cash on delivery and online payments. Customers receive a license key via email for instant download within 24 hours of payment confirmation, with dedicated support available, and physical product delivery upon request. IN SOFT ASSIST also clarifies that all trademarks, logos, and brand names mentioned are the sole property of their respective owners and are referenced purely for informational purposes, with no implied endorsement or affiliation, reflecting its status as an independent authorized retailer.